Last updated: 6 November 2025
This Privacy Policy explains how Shop Local Hub (“we”, “us”, “our”) collects, uses, and protects personal data when you use our website https://shoplocalhub.co.uk (the “Website”). We comply with the UK GDPR (and, where applicable, the EU GDPR).
Who we are (Data Controller)
Shop Local Hub
Email: info@shoplocalhub.co.uk
Jurisdiction: United Kingdom
Personal data we collect
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Contact details (e.g., name, email) when you submit forms or create an account.
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Order details for purchases (products/services provided by local sellers).
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Account and content you provide as a seller (store info, listings, images).
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Technical data (IP address, device, browser) is collected by our hosting platform for security and basic operation.
We do not currently use Google Analytics or advertising pixels.
Legal bases (why we use your data)
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Contract: to register your account, process orders, and provide the service.
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Legitimate interests: to keep our site secure, prevent fraud, and support users.
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Consent: for optional communications (e.g., newsletters) — you can withdraw consent at any time.
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Legal obligation: to comply with tax and accounting rules.
How we use your data
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Provide and maintain the Website and marketplace functions.
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Process orders, payments, and vendor payouts (via selected payment providers).
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Communicate about your account, orders, and service updates.
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Improve, secure, and troubleshoot the Website.
Cookies
We use essential cookies needed for login, security, and checkout.
We do not currently use analytics or advertising cookies. See our Cookies Policy for details.
Sharing your data
We may share data with:
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Service providers (e.g., web hosting, payment processors) to operate the service.
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Sellers (for orders you place with them).
We do not sell personal data.
International transfers
Service providers may be located outside the UK. Where this happens, we use appropriate safeguards (e.g., standard contractual clauses) to protect your data.
Retention
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Orders and invoices: kept for up to 6 years (tax/accounting).
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Accounts: kept while active and then deleted or anonymised after a reasonable period.
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Data may be retained longer if required by law or to resolve disputes.
Your rights
You can access, correct, delete, object to processing, restrict processing, and request portability of your data.
To exercise your rights or withdraw consent, contact info@shoplocalhub.co.uk.
Complaints
You have the right to complain to the UK Information Commissioner’s Office (ICO): https://ico.org.uk/
Children
Our Website is not directed to children under 13. We do not knowingly collect personal data from children.
Changes to this policy
We may update this policy from time to time. We will post the new version with an updated “Last updated” date.
Contact
Questions about this policy: info@shoplocalhub.co.uk