Shop Local Hub — Terms and Conditions
Last updated: 6 November 2025
Please read these Terms and Conditions carefully before using our website.
1. Interpretation and Definitions
“Company,” “We,” “Us,” or “Our” refers to Shop Local Hub, operating through the website https://shoplocalhub.co.uk.
“You” means any individual or entity accessing or using the Service.
“Service” refers to the website https://shoplocalhub.co.uk and all related pages, including local community sections such as Shop Thanet.
“Sellers” are independent businesses or individuals listing and selling products or services via our platform.
“Buyers” are users purchasing or inquiring about products or services from Sellers.
2. Acceptance of Terms
By accessing or using this website, you agree to be bound by these Terms and our Privacy Policy.
If you disagree with any part of these Terms, please do not use our Service.
You must be 18 years or older to register or make purchases through our platform.
3. Nature of the Service
Shop Local Hub operates as an online marketplace platform connecting local sellers with local customers.
We do not own, control, or produce the goods or services listed by sellers.
Each Seller is an independent party and is responsible for:
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The accuracy of their listings and prices
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Product or service quality and compliance with consumer law
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Order fulfilment and delivery
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Managing returns, refunds, and complaints related to their listings
During our initial launch phase, Shop Local Hub does not charge any listing or commission fees to Sellers. Any future fees will be clearly communicated in advance.
4. Accounts
To access certain features, you may need to register for an account.
You agree to:
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Provide accurate and complete information
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Keep your login details secure
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Notify us promptly if you suspect unauthorised access
Shop Local Hub reserves the right to suspend or terminate accounts for misuse, fraudulent activity, or breach of these Terms.
5. Orders and Payments
When you purchase goods or services through the platform:
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Your contract is directly with the Seller, not with Shop Local Hub.
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Payments are processed securely via approved third-party gateways.
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Shop Local Hub does not store payment card details.
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Sellers are responsible for issuing receipts, handling taxes, and complying with UK consumer protection laws.
6. Refunds and Returns
Refund and return policies are determined by each Seller.
However, Sellers are expected to follow fair and lawful practices consistent with UK consumer law.
If you cannot resolve a dispute with a Seller directly, please contact us at info@shoplocalhub.co.uk — we may assist in facilitating communication between parties.
7. Content and Listings
Sellers are solely responsible for the content they upload (product descriptions, images, pricing, etc.).
You agree not to upload, post, or share content that is:
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Unlawful, misleading, or infringing on others’ rights
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Offensive, defamatory, or discriminatory
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Containing malware, spam, or malicious code
Shop Local Hub may remove content that violates these rules or damages trust on the platform.
8. Intellectual Property
All website content, trademarks, and materials created by Shop Local Hub remain our property or are used under licence.
Sellers retain ownership of their own content but grant us permission to display and promote it on the platform and on social media for marketing purposes.
9. Limitation of Liability
To the fullest extent permitted by law:
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Shop Local Hub provides the Service “as is” and “as available.”
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We are not responsible for transactions, delivery, or product issues between buyers and sellers.
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We are not liable for indirect, incidental, or consequential damages, or any loss of profits, data, or goodwill.
Your sole remedy for dissatisfaction with the Service is to discontinue use of the website.
10. Changes to Terms
We may update these Terms from time to time.
Significant changes will be announced via email or by a notice on our website.
Your continued use of the Service after changes take effect constitutes acceptance of the new Terms.
11. Governing Law
These Terms are governed by and construed under the laws of England and Wales.
Any disputes shall be resolved under the exclusive jurisdiction of the courts of England and Wales.
12. Contact Us
If you have any questions about these Terms, please contact us:
📧 info@shoplocalhub.co.uk